Ticketing Service staff

  Ticketing Service Staff Job Description

  • Industry: 
    Travel agency


  • Position: 
    Ticketing Service staff


  • Department: 
    Outbound Corporate


  • Probation: 
    3 Months


  • Monthly Salary: 
    RM2,200 - RM3,500 (Depends on experience and skill)


  • Bonus: 
    company service performance


  • Job Location: 
    Imbi, Kuala lumpur (AMODA KL)


  • Working hours:
    8hours + an hour lunch break (from 9am to 6pm / Mon-Fri)


  • Holiday: 
    Sat & Sun &Public Holiday


  • Type of employment: 
    Full time


  • Annual Leave: 
    14 days


  • Medical Leave: 
    14 days


  • Company Benefits: 
    EPF / SOCSO


  • Salary may revised after probation (Subjected to performance)


  Ticketing Service staff Job Responsibilities

  • The ticketing service staff main responsibility is to receive bookings from the customers/ Corporate Group / internal departments either through phone, email or walk in inquiry.



  • The ticketing service staff will be able to handle airline Ticketing operation / hotels / tour reservation and all travel related products.


  • The ticketing service staff will be responding to customers inquiry and complaints and assisting to resolve problems.


  • They will assist/train Junior staff on complicated routing & offer better professional travel advice.


  • Besides that, the ticketing service staff will assist reservation, air tickets issuance or refund in Sabre, GDS or other supplier system.


  • The ticketing service staff will also assist in consulting and planning customer's trip package.


  • The ticketing service staff is expected to perform any ad hoc duties/assignment issued by Management as and when required.




Ticketing Service Staff Job Requirements

  • The key requirement of the job of the ticketing service staff is to have Strong knowledge in BTM (Business Travel Management).


  • The ticketing service staff must have a minimum work experience: 2 years & above in a similar to travel jobs.


  • The ticketing service staff must possess at least a secondary school/ diploma / degree in any field.


  • The ticketing service staff must be willing to learn and be hardworking.


  • The ticketing service staff must possess strong interest in Japan culture and travel.


  • Language required: English


  • The ticketing service staff is expected to work on weekends, or irregular shifts if the job/assignment as and when it is required. 


Take Note:


Only those with strong knowledge in BTM and with a minimum of 2 years working experience  that meets the job requirements and qualification will be shortlisted for an interview.


Important: Expat and Foreigners that apply for this job will be rejected directly.

Position only for Malaysian Citizen. 


Jobs by Industry