Japanese Speaking Customer Support Team Manager

Japanese Speaking Customer Support Team Manager Job Description

  • Industry: Logistic industry
  • Position: Japanese Speaking  Customer Support Team Manager
  • Monthly Salary: RM4,000 – RM5,000 (Depends on experience/Japanese level)
  • Allowance: EPF / SOCSO / Transportation or Picking up / Insurance / Meal / Parking
  • Bonus: Once a year
  • Working hours: 8:30am to 5:30pm (Working half day on every other Saturday)
  • Holiday: Every Other Sat/Sun/PH
  • Job Location: KLIA cargo terminal
  • Type of employment: Full-time

Japanese Speaking Customer Support Team Manager Job Responsibilities

  • Report Japanese Management about current delivery schedule and any issues.
  • Manage Customer Support department and check to not missing any task in us.
  • Manage team members to not miss any delay
  • Check delivery timeline to bring items to Japanese customers on schedule
  • Communicate with Japanese customers

What is the role of the Japanese Speaking Customer Support Team Manager?

  • Collaborate and assist as middle position between Air Transport (upstream) and Warehouse (Downstream) and confirm to not be delay delivery schedule.
  • Share and coordinate information with Air Transport and Warehouse to deliver items to Japanese customers smoothly
  • Communicate Japanese customers if happened urgent troubles(like items delay)

Japanese Speaking Customer Support Team Manger Job Requirements

  • Only Malaysian
  • Required languages: English, Malay, Chinese and Japanese (More than JLPT N2 level)
  • Age: 28 - 40 years old
  • At the least 3 years related working experience in logistic industry.

About Company

  • We Nippon Express (M) Sdn Bhd, offers a wide range of logistics solutions, meeting the needs of customers in every business category, covering diverse business conditions. 
  • We also provide one-stop safe and reliable support from cargo shipping and warehouse delivery storage to moving in and out of Japan.
  • In Malaysia, we are acquiring Halal certification (land transportation) for the first time as a Japanese distributor, and we will continue to focus on cultivating domestic logistics in the future.
  • We offers a smooth one-stop service, from Procurement Logistics, optimizing the logistics required in product manufacturing processes, to Distribution Logistics, streamlining the product transport flow to ensure safe delivery to the end user.
  •  We also offers incomparable “strategic logistics,” combining distinctive information systems, logistics infrastructure and transport modes.

Why work with us?

  • Global logistic company
  • Environment to get new knowledge(Non experienced candidate is encouraged to apply)
  • Environment to level up your Japanese sklill
  • Friendly department and Cooperative teams
  • Transport is provided

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