Japanese Speaking Customer Query (FRESH GRADUATE)

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Japanese Speaking Customer Query
Job Description:

  • Industry :
    • Logistics

  • Position: 
    • Japanese Speaking Customer Query

  • Monthly Salary :
    • RM3,400 - RM4,500 (Language allowance is included which varies between RM1,000 - RM1,700)

  • Allowance:
    • EPF /
    • SOCSO / 
    • Medical /
    • Transportation/

  • Probation period: 
    • 3 months

  • Working hours: 
    • Mon-Fri
    • 08:30am - 05:30pm

  • Job Location:
    • Petaling Jaya

  • Type of employment:
    • Full-time

Japanese Speaking Customer Query
Job Responsibilities:

  • Customers

    • Ensure queries by customers are attended promptly and communications are handled in a professional manner.

    • Ensure commitments to customers are met promptly.

  • Billing Team

    • Work together to ensure billing accuracy upon receipt of queries.

  • Credit Control and Collection team 

    • Timely support/settlement of customer queries/ disputes.

    • Work together to manage customer’s credit account status.

  • Customer Service and overseas stations

    • Liaise on billing queries from other stations of origin.

  • Query Handling

    • Resolve customer’s queries from multiple channels promptly.

    • Support the provision of special reporting requests by customers in an accurate and timely manner.

    • Ensure all queries are resolved in accordance with regional standards.

    • Ensure effective and efficient logging of all queries.

    • Cross function liaison to handle billing adjustments attributed by customers.

    • Retrieve and follow-up undelivered documentations upon request by customers.

    • Handle inbound HAWB (house air way bill) attachment request.

    • Track shipment documents through different channels.

    • Communicate and liaise with overseas DHL locations for special customer queries.

  • People Management
    • Incumbent has no direct reports and authorityover country line and functional personnel.Nevertheless must demonstrate ability toinfluence decisions/actions through provisionof value-added inputs into the organisation’sbusiness processes.

Japanese Speaking Customer Query
Job Requirement:

  • Required Language:
    • English
    • Bahasa Melayu
    • Japanese (JLPT N3 level and above)

  • Preferred Experience and Attitude
    • Good telephone conversation/handling skills.
    • Good customer handling skills.

    • A team player.

    • Service oriented

    • Strong problem solving skills.

    • Able to handle stress.

    • Able to work independently.

    • Basic software skills (e.g.: Word, Excel, PowerPoint, etc.).

    • Basic knowledge in both billing & credit policy.

    • Basic knowledge in shipment flow (including tracing records).

    • Basic product and tariff knowledge.

Fresh Graduates are welcomed to apply!

About Company

  • If you believe in something and put all your effort into it, you can achieve any goal. 
  • It's a mindset that unites 480,000 employees in 220 countries and territories all over the globe. 
  • And it was the same dedication that helped us evolve in the world's leading express and logistics expert as part of the Deutsche Post DHL group generating revenues of 59.2 billion Euros. 
  • Established in year 2004, DHL Asia Pacific Shared Services Sdn Bhd has grown with over 702 employees from 14 different nationalities.
  • Serving across 3 regions in over 152 countries and speaking 10 different business languages, ranked DHL as “The World’s Most International Company”, which makes us the most international shared services center in the country.

Why join us ?

  • Malaysia Best Employer Brand Awards 2016

  • Asia’s Best CFO Award 2016

  • SSON: Best Finance Transformation – Winner

  • SSON: Best Technology Transformation – Winner


Please read and understand the job description, job responsibilities and job requirement carefully before applying.


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