Japanese Speaking Hotel Call Operations Team Leader

Successful rewards
Successful reward: RM 1,120 - RM 1,440

Condition

  • Industry: Hotel/restaurant
  • Position: Manager
  • Monthly Salary: RM 4,000 - RM 6,000
  • Bonus: Depends on the performance
  • Allowances: Epf/ scoso/ meal/ laundry service/ medical/ complimentary room stay within the hotel
  • Probation Period: 3 months
  • Working Hour: 24 hours shift operation (8 hours)
  • Holidays: 2 days per week
  • Job Location: KLCC
  • Type of Employment: Permanent

Requirement

General
  • Age: 28 - 50
  • Gender: No preference
  • Language: English
  • Academic Background: SPM or above
  • Working Experience: 3 years as a Japanese Speaking call center agent

Hard Skill/Qualification
  • Japanese Certificate N2 or above
  • Ability to converse & write in Cantonese, Mandarin, Korean, Japanese, French, Arabic OR Italian will be an advantage
  • Computer literate and internet savvy. Fidelio OPERA experience is an added advantage


Soft Skill/Attitude
  • Flexible to changes and has sense of urgency

  • Can work under pressure and deliver set goals

  • Positive work attitude and able to work in a team environment

  • Pleasant personally with good communication, organization and call handling skills

  • People leadership experiences desired / preferred.

  • Open to Malaysians only.


*This position is open for Malaysian citizen only.

Responsibility

  • Provide at all times efficient, effective, friendly and problem free service to all customers.

  • Perform all duties and responsibilities on time and accurately as set out in this document.

  • Manage and guide the Customer Service Executive in the same manner as set out by corporate office and its standards.

  • Guiding staff in product knowledge, and promoting an embedded sales culture throughout the centre.

  • Act as the first point of contact for any customer escalation requirements.

About Company

In this unique position, you encourage, provide focus and support your team to achieve theirgoals. 

You create a fun and safe working environment, analyze, plan and troubleshoot workactivities. 

You nurture talent and lead by understanding your people. Our multilingual Customer Service team provides dedicated assistance and advocacy to delight our guests every time bycreating engaging experience straight from their hearts. 

Together with your team you findsolutions, formulate new ideas and embrace changes. Your team consists of around 15 CustomerService Executives. 

You will lead them, develop them and make sure that they are consistentlyable to deliver excellence customer service.

Important

If your CV does not match the BOLD requirements, your application will be rejected. Please update your resume accordingly and apply.

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